Frequently Asked Questions

Ordering & Availability

How are your pieces selected?
Every crystal and mineral is hand-selected by us from sources around the world. We choose only those with rare qualities, exceptional beauty, and lasting presence. Each piece is treated as a work of art.

Are your pieces one-of-a-kind?
Yes. Each stone is unique in its form, color, and energy. Once a piece has been sold, it cannot be replicated.

Do you restock items?
We continually source new pieces globally. If you are searching for something specific, please contact us and we will curate options tailored to your request.

Shipping & Delivery

Do you offer white-glove delivery?
Yes. All orders include our signature white-glove service. We coordinate delivery, placement, and installation to ensure your piece arrives with the highest care.

Do you ship internationally?
We ship worldwide, with all items custom-packed for safety. White-glove delivery and installation options are available in select regions.

How long will my order take to arrive?
Delivery times vary by location. Within the U.S., orders typically arrive within 1–2 weeks. For international orders, please allow 2–4 weeks.

Design Services

Do you offer help with interior design placement?
Yes. With every purchase, we offer complimentary interior design consultation to help you select the ideal placement for your piece. Our goal is to ensure your crystal integrates seamlessly into your space.

Can you advise on larger design projects?
Absolutely. Beyond single pieces, we work with clients on full-home mineral integration, offering design services that bring harmony and artistry to interiors.

Care & Maintenance

How should I care for my crystal or mineral?
We recommend gentle dusting with a soft cloth. Avoid harsh cleaners or direct exposure to water. Each order arrives with a care guide tailored to your specific piece.

Are the stands custom made?
Yes. Each stand is designed for stability and minimal visual distraction, crafted to highlight the stone itself.

Customer Care

What makes Adaptation different?
Our relationship doesn’t end with the purchase. We aim for lifelong connection with our clients—offering white-glove service, design expertise, and a dedicated team ready to support you at every stage.

How do I reach customer service?
You may contact us directly through our contact form. A member of our team will personally respond within 24 hours.